1.1. This privacy statement describes the terms and conditions of use of www.alecomshop.com. It sets out the rules for the use of www.alecomshop.com, including the contract of sale concluded on the Internet with AlexETrade Ltd. as a supplier / Distance Selling Agreement /.
2. SELLER DATA
2.1 The Internet site www.alecomshop.com is managed by AlexETrade Ltd., UIC 205746123, and bank account – IBAN: BG45BGUS91601107361400, BIC: BGUSBGSF, Email: email@example.com, tel.+359 890 998832
3. GENERAL TERMS OF SERVICE
3.2. The distance sale agreement between the Seller and the Client is considered concluded from the moment of confirmation of the specific order by the seller through a confirmatory email or a phone call.
3.3. The features or prices of the products listed on the Website may be changed by alecomshop.com at any time and may contain unforeseen errors.
The site is not responsible for any mistakes made and may cancel orders upon its review.
3.4. All available goods, including promotional / discounted goods, are sold and delivered until quantities are available, even if this is not explicitly stated on the Website.
3.5. The Terms of Service may be changed unilaterally by alecomshop.com at any time by updating them. These changes take effect immediately and are binding on all users/ clients.
4. CONCLUSION AND TERMINATION OF CONTRACT
4.1. By registering an Order on the Website, the Buyer agrees by telephone or email to declare his wish to receive the relevant Product or Service from the Seller for payment.
4.2. The Seller will send you a notification for registering the Order in his system, which does not make sense to accept, confirm or make a commitment to fulfill the Order. This notification is made by the Seller electronically (via email) or by phone.
4.3. The Seller has the right not to deliver part or all of the Goods or not to perform part or all of the Services in the Order at its sole discretion, including, but not limited to, the exhaustion of their stock or a change in price. In all cases, the Seller shall notify the Customer by email or telephone. In this case, the sole responsibility of the Seller is to return any price received in advance to the Product or Service. alecomshop.com reserves the right not to send orders to customers with product returns more than 30% of their total number of products ordered.
4.4. The distance sale agreement between the Seller and the Client shall be deemed concluded at the moment of receipt by the Client on his e-mail and/or by a telephone call from the Seller that he is ready to send the Goods / Service from the Order.
4.5. The Purchase Agreement concluded between the Client and the Seller consists of these General Terms and Conditions and the requested and provided information by the Buyer on the Website.
4.6. Pursuant to Art. 50 of the Consumer Protection Act, a consumer who has the quality of a consumer within the meaning of the CPA has the right to withdraw from the contract at a distance without giving a reason and without owing compensation or penalty and without paying any costs. , except for the expenses in art. 54, para. 3 and Art. 55 of the LPP. The refund shall be made by bank transfer within 7 working days of receipt of the goods.
4.7. The customer will bear all direct costs of returning Products offered by alecomshopi.com in the event of termination of the Agreement and stated this within the term of withdrawal provided by Seller. The customer shall return the product by notifying Seller in the meantime alecomshop.com or call 0890 99 88 32.
4.8. The Seller is obliged to recover the paid amount of the Contract concluded from a distance from which the Client has canceled within 7 (seven) days from the date on which the Client received the respective Product / Service. The amount will be refunded as follows without incurring any additional costs for the Client. Payments made by debit or credit card – by refunding the account from which the payment was made
4.9. The Seller has the right to delay the refund in the event of cancellation of the concluded Contract until receipt of the Goods sold or until receipt of proof that they have been sent.
4.10. In case the Goods and/or Services ordered and prepaid cannot be delivered/provided by the Seller, the Seller will inform the Client about this and refund the already paid Goods and/or Services in the Client’s account within 7 (seven) business days from the date on which the Seller establishes this fact or from the date on which the Buyer has clearly stated his wish to terminate the Contract.
4.11. The right of withdrawal can only be exercised if the following conditions are compulsorily fulfilled: the goods purchased must be in their original packaging, with no trace of use or distortion of the trade and accompanied by all documents that came with the product. The return shipping costs are at the expense of the consumer, the return is made to the sender’s address or a person authorized by him.
4.12 alecomshop.com refunds to the consumer the amount paid by him for the returned goods to the consumer’s bank account no later than 7 working days from the date on which the consumer exercised his right of withdrawal from the concluded contract.
4.13. A consumer who has exercised his right of withdrawal from the distance contract must send or forward the goods back to the trader or to a person authorized by him without undue delay and no later than 14 days from the date of the consumer’s notification. to the trader for his decision to withdraw from the Contract. The deadline is considered to be met if the consumer sends or handles the goods back to the merchant before the expiry of the 14-day period.
4.14. When a consumer returns goods purchased from alecomshop.com, the amount of the goods is refunded to the consumer’s bank account after the consignment has been opened and it is established by drawing up a statement that the goods meet the requirements of the above. If the goods do not meet the above, they are returned at the expense of the consumer.
5.1. The consumer has the right to order all the goods listed on alecomshop.com. When executing the order, the user has the right to choose the type, brand and model of the goods and their quantity, payment terms, method and terms of delivery, according to the offered options. When placing an order, the user enters into a contractual relationship with alecomshop.com for the purchase and sale of the selected item, regulated by these General Terms and Conditions. The distance sale agreement between alecomshop.com and the consumer is considered to have been concluded from the moment of the specific order confirmation by alecomshop.com through a confirmatory email or phone call.
5.2. The Client may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, following the steps indicated on the Site to complete and send the corresponding Order. Each item added to the shopping cart is available for purchase within the quantities available. Adding one Product and/or Service to the shopping cart without being completed does not lead to the registration of the order and the automatic saving of the Product / Service.
5.3. By submitting the order, the Client allows the Seller to contact him in any possible way when it is necessary in connection with the placed order or the concluded Contract.
5.4. The on-line system for online site purchases reflects the availability of items at the current time of viewing, given the dynamics of sales, certain products published and appearing on the site as “available” at the time of ordering may be exhausted and not can be ordered/confirmed and delivered by alecomshop.com.
5.5. All orders received on Saturday nights and Sundays or during public holidays are processed on the next first business day.
5.6. Payment of the contract price is made by the methods specified on alecomshop.com, by making a payment the user makes a voluntary statement that he/she agrees to pay for the product and that he/she agrees to the General Terms and Conditions.
5.7. The prices listed on alecomshop.com are final and include VAT.
5.8. alecomshop.com reserves the right to change the prices of products and delivery.
5.9. Payment is made by bank transfer. The bank account of “AlexETrade” Ltd. is in Bulgarian American Credit Bank, IBAN: BG45BGUS91601107361400, BIC: BGUSBGSF.
5.10. The Seller has the right to refuse to execute (cancel) the Order made by the Client, which should be notified to the Client. The cancellation of the order does not entail any liability or subsequent obligation of either party to the other in relation to it and accordingly neither of them shall be entitled to claim from the other compensation for its cancellation in the following cases:
5.10.1 non-acceptance by the Issuing Bank of the Client of the transaction on online payment.
5.10.2 making a cash transaction that does not result in funds being credited to the Seller’s account for online payments.
5.10.3 The information provided by the Client on the Website is incomplete and/or incorrect.
6. CONFIDENTIALITY OF THE DATA.
6.1. The personal data that alecomshop.com receives at registration or at the conclusion of a sale agreement without registration will only be used for customer service – acceptance and execution of orders and contact with users in the event of problems with the order.
6.2. AlexETrade Ltd complies with the requirements of the Personal Data Protection Act and is responsible for the protection of consumer information made known to it on the basis of a distance contract, except in cases of force majeure, accidental event or malicious acts of third parties.
6.3. By accepting the Terms and Conditions, the user agrees that the information about him will be stored and processed in accordance with the procedure provided by them and in the law, and he agrees that his personal data, announced as publicly available in his alecomshop.com profile, be used by AlexETrade Ltd for the purposes of direct marketing.
6.4. AlexETrade Ltd undertakes not to disclose any personally identifiable information to the consumer and not to disclose the collected information to third parties – government bodies, companies, individuals and others, unless:
– has obtained the express consent of the user at registration or at a later time;
– the information is requested by government bodies or officials who, under the current legislation, are empowered to request and collect such information in accordance with legally established procedures;
– other cases specified by law.
6.5. By registering at alecomshop.com, the user agrees to send to him the email, personal, advertising or other commercial messages from AlexETrade Ltd.
7. DELIVERY OF GOODS
7.1. Orders containing products offered by AlexETrade Ltd are delivered to the address or office specified by the user. Orders / Services: For goods that are in discount or promotion, free shipping no matter what the value of the order is. Standard delivery of no more than 2 kg costs 2.99 $, the prices are approximate. They affect supplies that are not eligible to be free.
7.2. The Seller will ensure that the Goods are properly packaged and accompanying documents are sent.
7.3. The details regarding the delivery of the Goods / Services, including but not limited to the time of delivery/performance, do not constitute a contractual obligation on the part of the Seller to perform the relevant delivery/performance of the relevant Service on a specific date. Accordingly, the Customer is not entitled to any compensation in the event that the date on which the Seller was announced that he would deliver the Goods or perform the Service was not respected.
7.4. AlexETrade Ltd provides an opportunity for international orders to which these General Terms and Conditions apply. International deliveries are made through a courier company. For international delivery it is necessary to prepay the order value and the shipping costs, which are calculated automatically, depending on the chosen period by the Client.
8. WARRANTIES AND ADVERTISEMENTS.
8.1. The Seller offers all Goods on the Site with a guarantee of compliance of the goods with the Contract in accordance with the applicable legislation. Claims for obvious defects shall be filed within 30 days after the purchase of the goods.
8.2. The customer is entitled to claim the items upon receipt of delivery if, upon opening, they find that the items or packaging are damaged. The customer is obliged to check the goods immediately after receiving the delivery and to determine whether there are grounds for a claim. In this case, in order to exercise its right of reclamation, the Client is obliged to store the delivered items and return them in good commercial form, in which they received them, in their original packaging without any subsequent mechanical and/or other effects, traces of use, etc. /.
It is considered that a way of compensating the consumer is disproportionate if its use imposes costs on the seller, which are unreasonable in comparison with the other mode of compensation, taking into account: 1. the value of the consumer goods, if there was no lack of conformity; 2. the significance of the non-compliance, the ability to offer the consumer another way of compensation that does not involve significant inconvenience to him.
The consumer cannot claim a refund or a reduction in the price of the goods when the trader agrees to replace the consumer product with a new one within one month of the user’s claim.
The trader shall be obliged to satisfy a request for termination of the contract and to recover the amount paid by the consumer when, after having satisfied three claims of the consumer by performing the repair of the same goods, within the term of the guarantee under Art. 115, there is a subsequent occurrence of non-conformity of the goods with the sales contract.
The consumer cannot claim the termination of the contract if the non-compliance of the consumer goods with the contract is negligible.
9. ONLINE SALES POLICY
9.1. Access to alecomshop.com for order registration is allowed to any Client.
9.2. alecomshop.com reserves the right at its sole discretion to restrict the access of any Client to the realization of the Order and/or to any of the possible payment methods if it considers that this would be to the detriment of alecomshop.com in any way. Therefore, it is the sole right of the Client to contact alecomshop.com to be informed of the reasons that led to the implementation of the above measures. alecomshop.com is not responsible for any damages that the Client has suffered or may suffer as a result of this decision, regardless of its correctness or validity.
9.3. The Client has the right to post opinions about Goods and/or Services, as well as to contact alecomshop.com at the indicated addresses in the “About” section of the site. Posts or messages that contain obscene words or inappropriate vocabulary will be removed from the site or ignored. The Seller has the freedom to process the information received from the Client without having to motivate his actions in this regard.
9.4. Communication with the Seller can be made through a direct connection with the Seller or at the addresses indicated on the site in the “Contacts” section. The seller has the freedom to handle the information received without having to justify it.
9.5. All prices of the Goods and/or Services of the site are final, are stated in USD including VAT and any other legally required taxes or fees.
9.6. In the case of online payments or bank transfers, the Seller does not bear any responsibility for any costs related to fees, commissions or other additional payments made by the Buyer in connection with the transaction itself, as well as in cases of currency exchange applied by the bank that issued the card to the customer in cases where the currency is different from USD. The costs associated with such payments are only at the expense of the Buyer.
9.7. All images posted on the Site are for the sole purpose of creating a certain idea of the type of Product / Service being offered, not of presenting it accurately. Accordingly, some of the images of the Goods or Services on the Site (static/dynamic images/multimedia presentations, etc.) may not correspond to the appearance of the Goods concerned or create a false impression of the Service provided. The Client is not entitled to claim any liability of the Seller for such non-compliance.
10. THE RIGHT TO INTELLECTUAL PROPERTY
10.1. Content as defined in the Terms section, including, but not limited to, logos, any graphic images or inscriptions, commercial symbols, dynamic symbols, texts and/or multimedia content of the Site is the exclusive property of alecomshop.com.
10.2. Any content to which the Client has access, regardless of the means for this, is subject to regulation by these General Terms and Conditions.
10.3. The Client may copy, transfer and/or use the content only for personal non-commercial purposes only in cases where this is not contrary to what is provided in this chapter of this document.
10.4. Any other use of the Content will be considered a breach of this agreement between alecomshop.com and the Client and a breach of the intellectual property rights of alecomshop.com, which has the right to hold the Client liable for this.
10.5. All use of the content for purposes other than those expressly permitted in these Terms and Conditions or in other express written consent from alecomshop.com is prohibited.
11.1. The Seller shall not be liable for any damage suffered by the Buyer or by third parties as a result of force majeure or beyond the control of the Seller.
11.2. In all other cases, the Seller’s liability is limited to the maximum value of the Goods ordered and paid.
12. FORCE MAJOR CIRCUMSTANCES
12.1. Neither party shall be liable for the non-performance of its contractual obligations if such failure is due to force majeure. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.
12.2. If, within 14 (fourteen) days from the date of the respective event, it does not cease, either Party shall have the right to notify the other party that it is terminating the Contract without owing to the other compensation for any damage suffered.
13.APPLICABLE LAW – JURISDICTION
Any disputes that may arise between alecomshop.com and the user will be settled by mutual agreement. If this is not possible, they will be brought to court in accordance with the law.